1st March 2018

Terms & Conditions

To help us help you, we detail below some requirements/suggestions which should help to make an enjoyable Festival for all.

  1. When booking by post, payment can be made by cheque or using BACS. Cheques should be payable to “Balerno Music Festival”.
  2. Please also ensure you include a SAE in your ticket order so that your tickets can be posted to you.
  3. Tickets will be issued on a first come first served basis so please submit booking forms as soon as possible.
  4. Anyone with mobility difficulties should highlight this before booking please.
  5. The purchase of a ticket for a child signifies parental permission for the child to attend the event and take part in any associated activity such as singing or playing a musical instrument.
  6. To ensure the ‘curtain’ rises promptly, everyone should arrive in good time. We suggest 15 minutes prior to the start time.
  7. Those arriving late who plan to hold off and pay at the door may miss the chance of entry if the capacity of the venue has been met. It is preferred to purchase tickets in advance therefore.
  8. Please allow up to 7 days delivery for your tickets from receipt of payment.
  9. For safety reasons, it is necessary that the appropriate supervision of children is provided. It is required that there is the correct ratio of adults to children. Adults must sit with children in this ratio so that they are able to exercise control.
  10. Please check your booking carefully before confirming – all sales are final and money cannot be refunded, except in the case of a cancelled event.
  11. Tickets cannot be refunded or re-issued.
  12. Bookings cannot be amended or added to once the Festival is sold out.
  13. Damaged, lost, stolen or undelivered tickets cannot be replaced or refunded.
  14. On arrival at the event tickets will be asked for.
  15. Meal reservations/payments must be made in advance and are non refundable.
  16. Our official photographer may wish to take photographs at our events. If you do not wish your child to be photographed please inform the photographer or Balerno Music Festival staff member immediately.
  17. Our events adhere to our Child Protection policy document.
  18. In line with the requirements of data protection our policy is not to give any person or organisation your contact details. The society may contact you with information relevant to the event you are attending, newsletters and announcements of future events.   You are consenting to this by providing your email address. If at any time you wish to change this and would rather not receive emails please email hello@balernomusicfestival.org.uk asking to be removed from Balerno Music Festival mailings or click unsubscribe on any mail from us.